Pricing Policy
Roger's Computer does not offer any form of price protection on items sold. Any refund amount is based on the lesser of the current price of the item or the price for which it was purchased. However, for defective items returned within 7 days (14 days for online purchases), the customer will receive a full refund for the price stated on the invoice.
Return Policy
We require the original Roger's Computer’ invoice for all returns or exchanges. Customers who purchase online may send us a copy of their invoice instead of the original.
All products to be returned or exchanged must have their complete original packaged materials including any manuals, printed materials, disks, and cabling. All returned goods must be in resalable condition, inspected and approved by our staff.
Within 7 days of purchase (14 days for online purchases), items may be returned under the following conditions*:
- Defective products may be returned for exchange, refund or credit.
- Unopened and unused products are eligible for exchange, refund or credit.
- Opened or used products will be subject to a restocking charge of 15% minimum.
- Cooling products are subject to a 25% restocking charge.
- Ethernet cables in resalable condition are subject to 20% restocking charge.
- There are no returns or exchanges on all printer cartridges/toners, blank media (CD/DVD/etc.), opened software, headsets and cables.
- Roger's Computer reserves the right to charge higher restocking fees for any special circumstances, such as damaged packaging, missing CD, etc.
- Physically damaged products will not be accepted.
* There is no exchange, refund, or credit, on select items. Some items have specific sales conditions. For example, on printer exchanges, the customer will only receive an exchange on the printer, not the ink cartridge/toner. Please refer to your invoice or ask in store for more information.
After 7 days from purchase (14 days for online purchases), Roger's Computer will only accept defective products for warranty service (see warranty policy below). There are no refunds on new, used, opened, unopened, or defective products after the 7 day period (14 day period for online purchases).
Warranty Policy
Unless otherwise stated all new product sold by Roger's Computer have a one (1) year limited warranty from the manufacturer. For products with a longer warranty period, please contact the manufacturer of the product.
Generally the manufacturer’s limited warranty will only cover the product for manufacturing defects and will not cover any physical damage to the product from misuse, dropping, physical damage etc. In no way does Roger's Computer warrant any product for fitness of use or for representations made by the manufacturer.
To receive warranty service on any product from Roger's Computer, the product must be brought in with the original invoice and tested by our technicians (for online purchases, see below). If the product is deemed defective, you may be provided with a direct exchange* or will be required to fill out an form so that we may send the item to the supplier or manufacturer for warranty service. Depending on the manufacturer’s warranty policy, the product may be repaired or replaced. This may take 2~6 weeks. A copy of the form will be given to you; please do not lose this form it is your responsibility to keep it in a secure location. Roger's Computer reserves the right to refuse to release any items left in our possession with out the proper form.
* Roger's Computer reserves the right to substitute a comparable model at the current market value of your item.
Online Purchases: For products purchased online or by mail order, the customer must contact us by phone or email to address the problem with the product. If a technician is unable to resolve the problem over the phone or email, and deems the product defective or requiring testing, the customer will be given an number. The customer must ship the product back to us with a copy of the invoice and the number. The customer is required to pay for shipping the product to us. Roger's Computer recommends that appropriate messures are taken to safeguard the product from damage during shipping, as Roger's Computer does not warrant a physically damaged product. If the product is determined to be defective and is covered by our in-store direct exchange policy, the customer will be informed and a replacement will be shipped out as soon as possible. If the purchase date falls outside this period, the customer will have to wait until we get a replacement or reparied product back from the manufacturer. This may take an estimated 4~6 weeks depending on the product. At no time will the customer be required to pay for shipping back to the customer unless the customer insists on sending us the product without an number and the product is tested to be free of defect.
Roger's Computer is limited to the service level offered by the manufacturer or supplier, please read your product warranty information carefully before contacting us. |
